Returns & refunds

You can cancel a drinks order for a full refund before it’s dispatched. Once your order has been delivered, we don’t accept change-of-mind returns. If something arrives damaged, is faulty, is missing or isn’t what you ordered, please get in touch as soon as you can. If possible, let us know within 48 hours and include your order number and a photo where it helps. The 48-hour request helps us investigate and doesn’t limit your legal rights. We’ll explain the next step and arrange the remedy you’re entitled to. Depending on what happened, that could be a replacement or refund. Where we’re responsible for a problem, we’ll arrange any return that’s needed without charging you for it. Approved refunds are made to the original payment method where possible. If you need to cancel or move a hire booking, contact us promptly. The cancellation terms in the written quote or booking confirmation apply, subject to your legal rights. If bad weather causes you to call off an event, we’ll work with you to find an available replacement date at no charge. For a custom build, refer to the terms agreed in your written quote. Email matt@buildandbarrel.co.nz or call 027 284 4193 with your order or enquiry reference. Your rights under the Consumer Guarantees Act 1993 and other applicable New Zealand law apply.